Frequently Asked Questions (FAQs)
Do you have a solution for businesses needing more than one TV?
Answer: Yes. We are able to give discounts for multiple screens. Please use our contact form to let us know your needs.
Instead of using a credit card, are clients able to be billed for your service?
Answer: Yes. Our corporate clients can be billed annually. Please let us know if this would work for you by contacting us throuh our contact form or call our main office.
What size does our logo need to be when displayed on the lower left of our screens?
Answer: The logos should be 75px high, and up to 350px wide. They should also be in jpg or png format.
Is there a contract to use your services?
Answer: No, our subscription service is a monthly service and can be cancelled at anytime.
Even though I use the Amazon Fire Stick for my business, can I use my personal Amazon log-in when I setup the Fire Stick at work?
Answer: Yes you can. Even if you setup an Amazon account for your business, there won't be any additional charges from Amazon on our end. All of our charges come from our site and PayPal.
Can I use a picture from my cell phone in a slide?
Answer: Yes! That is a perfect way to make a personalized, impactful slide.
Do I have to pay extra for the Weather Update slide?
Answer: No. The Weather slide is included at no charge and will display your weather conditions anywhere in the world.
Can I use Recastio for outdoor signage?
Answer: The answer is yes and no. Yes because outdoor TVs can be purchased and Recastio works with them, considering if they have the proper ports used by the Amazon Fire Stick. If you want to take a regular TV outdoors, the answer would be no because you wouldn't want to ruin your TV! A good solution would be to mount a TV in a window so that your digital billboard signage will be seen from the outside while being protected from the weather or buy an outdoor TV.
Do you provide tech support?
Answer: Yes. There are ample help screens built in to Recastio's website. We also monitor firstname.lastname@example.org 24 hrs a day.
On my Amazon Fire Stick, what does it mean when I get the error message: The webpage at http://spectrum.s3.amazonaws.kindle-wifi/wifiredirect.html could not be loaded because: net:ERR_CONNECTION _RESET?
Answer: It means the Fire Stick has lost internet access. Check your internet connection.